You have the possibility to order from all suppliers whose catalogues are available on the platform.
If you wish to order from a vendor from whom you have never ordered before, refer to Process 1st order
You can also choose a supplier not listed on the Accor AstoreShop platform.
In this case, you will not benefit from the rates negotiated with the Accor purchasing platform and the support that the Customer Care can provide in the event of complaints or disputes with a supplier.
First check that the supplier concerned is not referenced: Referenced Supplier Process
- If it is, it's perfect!
- If it's not, please contact the Customer Care firstname.lastname@example.org by providing the following information:
- Your hotel details
- Supplier Name and Category
- Details of why you want to choose this supplier that is not listed
The Customer Care will thus be able to take the necessary steps with the buyer to reference this supplier and/or with you to direct you to a suitable and referenced supplier.